THE LITTLE DETAILS, CLEARLY
Returns & Refunds
Thoughtful orders. Clear expectations.
Custom and personalized items
Once production begins, custom or personalized items are final sale for change-of-mind returns. This includes pieces made with your requested name, wording, colors, or custom theme. Candi will identify whether an item is custom or standard before payment. Final-sale status does not prevent a remedy for a damaged, defective, or incorrect item, or limit rights required by law.
Standard items: 14-day returns
For an unused, non-personalized standard item, contact Candi within 14 calendar days of delivery or pickup to request a return. It must be unused and in its original condition, with original packaging where reasonably available. Arrange the return with Candi before sending anything. A request within the 14-day window preserves eligibility while return instructions are arranged.
Return shipping and refund amount
For a change-of-mind return, the customer pays return shipping. Once the eligible item is received and checked, the refund covers its price and any refundable sales tax. Original shipping is not refunded for change-of-mind returns. There is no restocking fee. Candi will confirm the refund amount and processing timing; payment-provider processing can add time.
Damaged, defective, or incorrect orders
Contact Candi promptly with order details and, if possible, photos of the item and packaging. Keep both until next steps are agreed. Candi will work with you on a replacement or refund, depending on the issue and availability. Necessary return shipping for a confirmed damaged, defective, or incorrect item is covered by the shop. A refund for shop error or damage includes applicable original shipping and refundable tax. Photo requests do not remove your legal rights.
Cancellations and changes
Contact Candi as soon as possible. An order cancelled before production begins receives a full refund of amounts paid for that order. Once custom production begins, change-of-mind cancellation is not available. If Candi cannot fulfill your order, you may receive a full refund rather than accept a substitute. Any agreed alteration and cost must be confirmed before the change is made.
How refunds are sent
Approved refunds are returned through the original payment method where supported; otherwise Candi will agree a suitable method with you. Contact Candi for the return address rather than using an unconfirmed address. No public pickup or return address is listed on this site.
Contact Candi
Contact candaceseebacher@hotmail.com or text (330) 842-3230. Include your name, order details, and the issue or return request. Based in Cleveland, Ohio. Last updated: October 10, 2026. This policy does not limit remedies required by applicable law.